Librarians are not new to designing or assessing services, but we tend to develop each service in isolation from the other services we offer, with little to no user input prior to implementation. Service design allows for a more holistic and systemic look at the various systems that make a library function. Assessing services through a systems lens helps bring the barriers and issues that users and staff may be confronting to light.

This methodology is also unique in that it is a co-creative process conducted with library staff and library patrons. By working together, the librarians and patrons can create more relevant services, or refine current services to be more effective and efficient. This webinar will cover the service design process and share insights from work currently being done at Reed College using Service Design.

Panelists
Joe J. Marquez, Web Services Librarian, Reed College Library
Annie Downey, Associate College Librarian and Director of Research Services, Reed College Library

Moderator
Rebecca Jozwiak, Editorial Director, The Bloor Group